London Underground's "sling him under a train" approach to customer service

I sense a storm in a social media cup is a brewin’ for London Underground today following an account of incredible rudeness by a member of staff towards an elderly customer which is doing the rounds of the blogosphere (original account here). There is also a video capturing the final stages of the spat.

Irrespective of provocation – though we’re told there was little if any – it’s probably not advisable to ever raise your voice to a paying customer. Oh, or suggest somebody “sling him under a train”. This is not just because it's tantamount to assault but because you never know who might be filming, or who is likely to blog about the experience. UPDATE (12:32pm): Predictably, the mainstream media are now picking up the story. And the Mayor is also now on the case following a lot of Twitter activity around this issue.